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A sample TKI Report: During our 80-minute BASIC Training in Conflict Management, not only will Dr.

Kilmann help you interpret your TKI results, but you'll also learn how to interpret other people's results.

" Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others.

In such situations, we can describe an individual's behavior along two dimensions: (1) assertiveness, the extent to which the person attempts to satisfy his own concerns, and (2) cooperativeness, the extent to which the person attempts to satisfy the other person's concerns.These two basic dimensions of behavior define five different modes for responding to conflict situations: Each of us is capable of using all five conflict-handling modes.Being aware of our own style, including the strengths and the drawbacks or blind spots, is the first step to understanding our own personal approach to conflict resolution.An individual’s choice of style in a conflict situation will vary depending on a variety of factors.We have natural preferences for the conflict style that we will use, based on our personalities.

There are strengths and weaknesses to each conflict style.

The TKI is designed to measure a person's behavior in conflict situations.

"Conflict situations" are those in which the concerns of two people appear to be incompatible.

Some people vary their responses to a conflict situation depending on the type of conflict or on the type of relationship they have to the person involved.

Other people choose to use one approach for all conflicts regardless of varying factors or relationships.

Each of us has characteristics inherent in our personality style that reflect our unique wants, needs, and values.